Messages lost between staff
One employee replies, a colleague does not know what was said, and the customer is asked again.
WhatsApp API for your customer service
WhatsApp API
Your customers' conversations in one place, for your whole team
Your team shares one screen for customer conversations and templates, on your company number. Our team prepares the system and runs it with you.
What the system does
Your customer conversations on WhatsApp in one screen, with templates, conversation flows and interactive messages, and each conversation assigned to the team member who follows it.
Conversations
Your team handles customer conversations from a shared screen, on your company number.Message templates
Templates we write and review with you, keeping your company’s tone and saving rewriting.Interactive messages
Messages with options the customer chooses from, to guide the conversation clearly.Automation
Workflows that carry out repeated steps instead of repeating them by hand.Link with the marketing system
WhatsApp links to the marketing system, so a new prospect enters the leads list.
From first message to follow-up
How a conversation runs
A simple path of what happens when a customer writes to you.
The customer writes
The message reaches your company's WhatsApp number.
Your team sees the chat
It appears on the shared screen for whoever handles the reply.
Reply with the right template
The employee writes a reply or uses an approved template.
Record and follow the prospect
The prospect enters the leads list, and your team follows them from the marketing system.
How our team prepares it and runs it with you
We take on the technical side; your team talks with your customers.
We learn your messages
We identify with you what your customers ask most and how your team shares the work.
We connect your company number
Our team connects your company number to Meta’s WhatsApp platform.
We prepare templates and workflows
We write templates in Arabic and English, submit them for Meta’s approval, then prepare the workflows.
We run it with you
We walk your team through the screens and stay with you step by step.
Frequently asked questions
How is this different from the WhatsApp Business app?
The app usually runs from one phone. Meta's official platform lets your company number connect to a system that a whole team works on from a shared screen.
Why do templates need approval?
Meta requires its approval for templates your company uses to start a conversation with a customer. Our team prepares the wording and submits it for approval.
What do you need from us to start?
Your company details, the number you want to use, and the questions your customers ask most.
Does it link with the marketing system?
Yes, a new chat reaches the marketing system as a lead, and your team follows it there.
Would you like your customers' messages organised?
Tell us how messages reach you today, and our team will suggest the right start.